WHAT'S OUR STORY?

A bit of background on Outdoor Workz

So, you want to know a bit more about us? Thanks very much. We’d love to share.

Outdoor Workz has two owners; Barrie Smith and Sarah Findlay-Hamilton. We both work full time in the business. We’re here if you need us and we’re easy to get hold of. If a decision needs to be made, we can make it on the spot. If you need something urgently, we can make a plan. Our offices are situated within our factory. We know exactly what is going on with production and which customers need our attention. Our reception and production staff have all been with us for many years, so we know each other well. Outdoor Workz originally made flags and banners and progressed to wooden parasols and outdoor cushions back in the 1990’s. Barrie and Sarah bought the company in 2003 and almost immediately added aluminium parasols to the range. The Ultimate Outdoor Cushion was introduced in 2011.

Now, let’s talk about customer service. Every website we read has some kind of reference to being ‘passionate about customer service’. We’re not going to go on about how wonderful we are at this. You will need to try us and see for yourself. Just know that we cannot stand bad service when we are the customers. If you also feel that way, then we are on the same page.

 

Our Vision

We are outdoor product manufacturers and suppliers who are committed to exceeding our customer’s expectations by offering innovative shade and comfort solutions, of the highest quality, that genuinely make outdoor living a pleasure.

Our Mission

  • Outdoor Workz is a team of committed, positive and professional individuals who strive for customer satisfaction. We are proud and it shows.
  • We align ourselves with other like-minded business to offer a wide range of solutions to outdoor shade and comfort.
  • Our products are world-class and deliver value for money and lasting quality.
  • We are delighted to be growing and providing even more employment opportunities, as we grow.

Our 5 proudest qualities

Substance

All that we do is characterised by professional delivery, courageous innovation and a fierce commitment to the highest standards of quality that contribute to the outstanding service our customers love.

Resilience

Short-cut, short-term or short-changed are not in our vocabulary. We have the experience and track record to outshine our competitors repeatedly.

Fun

Life is a journey to be enjoyed, appreciated and lived well. We create an environment that is upbeat, can-do and we always value a sense of humour.

Integrity

Being a person of their word matters. We continually under promise and over deliver. We want to be the sort of example that others want to emulate and follow.

Gratitude

We have managed to thrive in the most difficult economic circumstances through honest hard work. We are so grateful that our customers and suppliers believe in us and continue to benefit from our success.

QUALITY
0%
HARD WORK
INNOVATION
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DEDICATION

What Our Customers Say

Thank you so much for all your hard work and consistent brilliant effort. You and the team are SUPERSTARS and are always there to help where needed. We appreciate everything you do.

 

BRONWYN O'DONOGHUE
BRONWYN O'DONOGHUE
Coca-Cola

You guys are really great and have been for many years. What makes it even better is that you have grown and have continued with the same ethics as when you started!  We do appreciate it.

DENISE BEHRENS
DENISE BEHRENS
Coca-Cola

A  huge huge thank you for my amazing pillows! I absolutely love them!

Your service is fantastic and your products great!

MONIQUE SNYMAN
MONIQUE SNYMAN

Great price, great service, great cushions. I never bring them inside and they still look like new.

KATHI CLARKE
KATHI CLARKE
Industrial Psychologist & Certified Business Coach

There’s a major flaw in your company.  Your products are too good. They just last too long.

MALCOM MOODIE
MALCOM MOODIE
Shimmy Beach Club

Thank you for following up with me and for all your help, I have really never experienced service of such a high standard!

DANIELLE CORNEILSE
DANIELLE CORNEILSE
Benguela Cove

We are so happy with our cushions, they are amazing, we’ve had them a year and they stay out come rain or shine.  We have had comments from many happy guests over the last year about the ultimate daybed cushions.

YVETTE
YVETTE
Rus & Vrede on Vaal Guesthouse